MUSEWRITE - Privacy

1. Information We Collect

1.1 Account Information

When you create a MUSEWRITE account, we collect personal information necessary to establish and manage your account. This includes your email address, which serves as your primary identifier, and a securely hashed password. You may choose to enhance your profile by providing additional information such as your name, biography, profile picture, and social media links. This information helps create a more personalized experience and enables community interaction.

1.2 Writing Content and Creative Works

As a creative writing platform, we store and process the stories, drafts, and other creative content you create using MUSEWRITE. This includes your written works, revisions, comments, and any associated metadata such as creation dates, editing history, and categorization tags. We maintain this information to provide our services, enable collaboration features, and ensure your work is safely preserved.

1.3 AI Interaction Data

When you use our AI writing assistance features, we collect and process your interactions with the AI system. This includes writing prompts, generated suggestions, feedback on AI responses, and usage patterns. This data is essential for improving our AI capabilities, personalizing suggestions, and enhancing the overall writing experience. We ensure that all AI-related data is handled with appropriate privacy safeguards.

1.4 Payment and Subscription Information

For users who subscribe to our premium services, we collect payment information through our secure payment processor, Razorpay. While we don't store your complete payment details, we maintain records of your subscription status, transaction history, and billing information. This includes your subscription tier, payment dates, and billing address. All payment processing is conducted through encrypted connections and complies with industry security standards.

1.5 Usage Analytics

To improve our services and user experience, we collect analytics data about how you interact with MUSEWRITE. This includes information about your device (such as browser type and operating system), IP address, approximate location (derived from IP address), session duration, and feature usage patterns. We use this data to optimize platform performance, identify technical issues, and enhance user experience. This information is collected using industry-standard analytics tools with appropriate privacy controls.

2. How We Use Your Information

2.1 Service Provision and Improvement

Your information is primarily used to provide, maintain, and improve MUSEWRITE's services. This includes authenticating your access, storing your writing content, processing your requests, and customizing your experience. We analyze usage patterns and feedback to enhance our features, fix bugs, and develop new capabilities that better serve our writing community.

2.2 Communication

We use your contact information to send important notifications about your account, service updates, and security alerts. If you opt-in, we may also send newsletters, writing prompts, and information about new features or events. You can manage your communication preferences through your account settings at any time.

2.3 AI Service Enhancement

Data collected from AI interactions is used to train and improve our writing assistance algorithms. This process involves analyzing patterns in writing styles, preferences, and feedback to enhance the accuracy and relevance of AI suggestions. All AI training data is anonymized and processed in accordance with our security protocols.

3. Data Sharing and Disclosure

3.1 Service Providers

MUSEWRITE partners with trusted third-party service providers to facilitate essential platform functions. Firebase handles our authentication and data storage services, ensuring secure user access and content management. Razorpay processes payment transactions with industry-standard security protocols. These service providers are contractually obligated to use your information solely for providing their specified services to MUSEWRITE.

3.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request. This includes responding to court orders, subpoenas, or requests from law enforcement agencies. We will notify you about such disclosures unless legally prohibited from doing so. In cases involving potential harm or illegal activities, we may share information to protect the rights, property, or safety of MUSEWRITE, our users, or others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of MUSEWRITE's assets, user information may be transferred as part of the transaction. We will notify you via email and/or prominent notice on our platform of any change in ownership or uses of your personal information, including choices you may have regarding your data.

4. Data Security

4.1 Security Measures

MUSEWRITE implements comprehensive security measures to protect your information. All data transmissions between your device and our servers are encrypted using SSL/TLS protocols. We employ advanced firewalls, intrusion detection systems, and regular security audits to safeguard against unauthorized access. User passwords are stored using strong cryptographic hashing algorithms, and sensitive data is encrypted at rest using industry-standard encryption methods.

4.2 Data Backup and Recovery

Your writing content and account information are regularly backed up to secure, redundant storage systems. These backups are encrypted and stored in multiple geographic locations to ensure data availability and disaster recovery capabilities. We maintain strict access controls and monitoring systems to protect these backups from unauthorized access or tampering.

5. Your Rights and Choices

5.1 Account Information Control

Through your MUSEWRITE account settings, you can review, update, or delete your account information at any time. You can modify your profile details, adjust privacy settings, and manage email preferences. For content deletion requests or complete account removal, our system ensures thorough removal of your data across our platform while maintaining the integrity of collaborative works and community interactions.

5.2 Data Portability

MUSEWRITE provides tools for you to export your writing content and account data in common file formats. This includes your stories, drafts, comments, and profile information. You can request a complete copy of your data through our platform interface, which will be provided in a structured, commonly used, and machine-readable format.

6. Updates to Privacy Policy

MUSEWRITE reserves the right to update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through email and/or platform notifications before they become effective. Continued use of MUSEWRITE after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.

Privacy Policy